Q. My printer is there but isn’t printing.
A.
- If you’re trying to print from PhotoShop but the option is greyed out
- If there is no printer in the drop down box of the software
- If you receive an error similar to ‘Operation could not be completed’ or ‘No printer installed’
Then you can fix this by following these instructions.
Q. I want to connect to the network from home.
A. You can set up remote access to complete school work at home. It is very simple, follow these instructions to achieve this.
Q. I don’t have any printers or drives.
A. You will need to remap these. Follow these simple instructions to achieve this.
Q. I want to join an email group.
A. If you want to join e.g. hales staff group you can follow these instructions.
Q. I need to change my password.
A. You can change your network password here. This is not password recovery for forgotten passwords, you will need to see IT Support. Please note, if you change your PC password, it will change your email password too. The password criteria is at least: 1 capital, lowercase, a number, a symbol, 8 characters and cannot be the same as your last 3.
Q. I want to download a YouTube video.
A. Unfortunately due to legal reasons we do not download videos from YouTube. You can read more about this here.
Q. I want to create a booklet using the canon copiers in the IT rooms.
A. As long as you are using the large copiers, creating a booklet is very easy! Just follow these step-by-step instructions.
Q. My PC isn’t projecting to the projector.
A. This fix is very simple – Press the windows key (
) and P on your keyboard at the same time and then select duplicate from the pop up.
Q. I’ve received an email I’m unsure about.
A. If you’re ever unsure about an email you should NEVER click on links. If you receive something that seems legitimate but you weren’t expecting it then do not open it. Send the email to us and we will verify it.
Do you have a question/feedback? Let us know