We are able to offer limited remote support for Students and staff out of hours by remote connecting to your home PC and helping you through the install process.
This is achived via a utility called Team Viewer which offers us a one-time only connection with your permission to see and interact with your computer to help us guide you through installing.
Teamviewer leaves no software behind on your computer, and does not allow us to connect again to your computer without your permission by giving us the randomly generated pin-code.
More information can be found here